FAQs

If you are injured as a passenger in a rideshare vehicle, your first priority should be safety and medical care. Contact 911 to report the accident and request emergency assistance if needed. You need to secure a police report, as it can serve as valuable documentation for your claim. Seek immediate medical attention, even if injuries seem minor, as some conditions may not show symptoms or may worsen over time.

Be sure to collect and preserve the driver’s name, license plate number, and insurance information, along with screenshots from the rideshare app showing trip details. Avoid giving recorded statements to any insurance representatives before consulting an attorney. Legal counsel can help protect your rights and handle all communication moving forward. Request a free consultation with Flynn Greathouse to evaluate your case and guide your next steps.

Uber and Lyft offer liability coverage, but whether it applies depends on the status of the driver during the accident:

• If the driver is actively transporting a passenger or en route to pick one up, the company’s full commercial policy, which may include up to $1 million in coverage, could be in effect.
• If the driver is logged into the app but has not accepted a ride, a more limited coverage tier applies.
• When the app is turned off, only the driver’s personal auto insurance is likely to cover damages.

Request a free consultation with Flynn Greathouse to assess your case. Our attorneys can seek the applicable evidence to examine trip data, app logs, and insurance documents to determine which policy applies and identify the right paths to pursue compensation.

When a rideshare driver is not logged into the Uber or Lyft platform at the time of the crash, they are considered “off duty.” In these situations, the rideshare company’s insurance does not apply, and the driver’s personal auto insurance is responsible for covering injuries and damages.

This distinction can affect the amount of available coverage and who may be held liable. If the app was active, even seconds before the accident, this fact can substantially impact your case. Our legal team at Flynn Greathouse is familiar with rideshare protocols, and we can seek and analyze driver activity records to determine the appropriate course of action to pursue the compensation you need. Request a free consultation with Flynn Greathouse today.

In Arizona, the statute of limitations for personal injury claims, including rideshare accidents, is generally two years from the date of the incident. For wrongful death claims, the two-year period typically begins on the date of death. If you fail to take legal action within this window, you would likely lose your ability to pursue financial recovery.

This time frame applies to filing a lawsuit, not to insurance negotiations, which often begin much earlier and can also threaten your claim. We handle insurance company communications and negotiations to protect the interests of rideshare accident victims. Request a free consultation with Flynn Greathouse to assess your claim, protect your case, identify your next steps, preserve valuable evidence, gather supporting documentation, and file a well-organized claim ahead of the legal deadline.